{"id":48,"date":"2019-09-27T15:42:47","date_gmt":"2019-09-27T14:42:47","guid":{"rendered":"https:\/\/www.melita.io\/?page_id=48"},"modified":"2022-06-01T15:03:37","modified_gmt":"2022-06-01T13:03:37","slug":"support","status":"publish","type":"page","link":"https:\/\/www.melita.io\/de\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\r\n<div class=\"support-template lang-de\">\r\n\r\n <section class=\"fold-default bg-black-ellipse-gradient fold-hero\">\r\n\r\n <div class=\"wrapper\">\r\n\r\n <div class=\"fold-details col-xs-12 col-md-7\">\r\n\r\n <h1 class=\"fold-title margin-0\">Sie haben ein Problem?<\/h1>\r\n <h3 class=\"fold-title\">Hier finden Sie die L\u00f6sung.<\/h3>\r\n\r\n <form class=\"search-form row\" role=\"search\" action=\"https:\/\/www.melita.io\/\" method=\"get\" id=\"searchform\">\r\n <input type=\"hidden\" name=\"post_type\" value=\"help\" \/>\r\n <input class=\"col-xs search-textbox\" type=\"text\" name=\"s\" placeholder=\"What\u2019s it all about?\" \/>\r\n <button class=\"search-button row center-xs middle-xs\" type=\"submit\" alt=\"Search\" value=\"Search\">\r\n <i class=\"fa-solid fa-magnifying-glass blue\"><\/i>\r\n <\/button>\r\n <\/form>\r\n\r\n <div class=\"search-info-details margin-10\">\r\n <i class=\"fa-solid fa-info-circle blue\"><\/i>\r\n <p class=\"search-info-text margin-5\">Die Suche ist nur in Englisch verf\u00fcgbar<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n\r\n <div class=\"fold-img-wrap col-xs-12 col-md\">\r\n <img decoding=\"async\" class=\"fold-img\" src=\"https:\/\/www.melita.io\/wp-content\/plugins\/melita-iot-custom-pages\/templates\/..\/img\/support\/hero-img.png\">\r\n <\/div>\r\n <\/div>\r\n\r\n <\/section>\r\n\r\n <section class=\"fold-default fold-cards bg-black fold-support-section\">\r\n <div class=\"wrapper no-padding-bottom\">\r\n\r\n <div class=\"fold-details text-center col-xs-12 row center-xs\">\r\n <h2 class=\"fold-title\">Support<\/h2>\r\n <\/div>\r\n\r\n <div class=\"col-sm-4\">\r\n <div class=\"support-section text-center bg-black desc-wrap border-radius-primary border-blue\">\r\n <div class=\"text-center margin-bottom-20 row center-xs middle-xs fg-blue\">\r\n <h5 class=\"text-white text-center card-title margin-10 fg-blue\">Help Centre<\/h5>\r\n <i class=\"fa-solid fa-circle-question\"><\/i>\r\n <\/div>\r\n <div class=\"fold-desc text-center\">\r\n <p>In unserem Help Centre finden Sie Anleitungen und FAQs zur Konnektivit\u00e4t, Bestellung, Rechnung, Portal\r\n etc. In Englisch verf\u00fcgbar.<\/p>\r\n <\/div>\r\n <br>\r\n <div class=\"button-wrap text-center margin-bottom-20\">\r\n <a class=\"button-default blue\" href=\"https:\/\/www.melita.io\/de\/help\">Zum Hilfezentrum<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"col-sm-4\">\r\n <div class=\"support-section text-center bg-black desc-wrap border-radius-primary border-green\">\r\n <div class=\"text-center margin-bottom-20 row center-xs middle-xs fg-green\">\r\n <h5 class=\"text-white text-center card-title margin-10 fg-green\">Email<\/h5>\r\n <i class=\"fa-solid fa-envelope\"><\/i>\r\n <\/div>\r\n <div class=\"fold-desc text-center\">\r\n <p>\u00dcber unser Kundenportal stehen wir Ihnen auch per Email zur Verf\u00fcgung. Loggen Sie sich einfach ein und\r\n schicken Sie uns eine Nachricht \u00fcber das Kontaktformular.<\/p>\r\n <\/div>\r\n <br>\r\n <div class=\"button-wrap text-center margin-bottom-20\">\r\n <button class=\"button-default green contact-form-button\">Zum Kontaktformular<\/button>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"col-sm-4\">\r\n <div class=\"support-section text-center bg-black desc-wrap border-radius-primary border-green\">\r\n <div class=\"text-center margin-bottom-20 row center-xs middle-xs fg-blue\">\r\n <h5 class=\"text-white text-center card-title margin-10 fg-blue\">Telefon<\/h5>\r\n <i class=\"fa-solid fa-envelope\"><\/i>\r\n <\/div>\r\n <div class=\"fold-desc text-center\">\r\n <p>Unser Telefonsupport ist von Montag bis Freitag von 8 bis 18 Uhr erreichbar.<\/p>\r\n <\/div>\r\n <br>\r\n <div class=\"button-wrap text-center margin-bottom-20\">\r\n <button class=\"button-default blue\" href=\"tel:0800 5672926\">0800 5672926<\/button>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section class=\"fold-default fold-api-banner bg-black wrapped-bg\">\r\n\r\n <div class=\"wrapper\">\r\n\r\n <div class=\"fold-bg row middle-xs bg-white border-blue\">\r\n\r\n <div class=\"fold-details col-xs-12 col-md-7\">\r\n\r\n <h2 class=\"fold-title \">Volle Kontrolle mit der melita.io API<\/h2>\r\n <p class=\"fold-desc margin-bottom-30 \">Wenn Sie Ihre SIMs \u00fcber Ihr eigenes ERP oder CRM steuern und verwalten\r\n m\u00f6chten, k\u00f6nnen Sie die volle Funktionalit\u00e4t des\r\n Kundenportals \u00fcber unsere API integrieren. Die API-Dokumentation (nur in Englisch verf\u00fcgbar) finden Sie \u00fcber\r\n den Link unten. Um Ihren eigenen privaten API-Schl\u00fcssel\r\n zu generieren, melden Sie sich mit Ihrem Administratorprofil beim Kundenportal an und gehen Sie zur Seite\r\n Konto.<\/p>\r\n\r\n <div class=\"button-wrap\">\r\n <a class=\"button-default black fg-blue\" href=\"https:\/\/www.melita.io\/api-documentation\/\"\r\n target=\"_self\">API Dokumentation<\/a>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <div class=\"fold-img-wrap col-xs-12 col-md-5 image-container\">\r\n <img decoding=\"async\" class=\"fold-img\" src=\"https:\/\/www.melita.io\/wp-content\/plugins\/melita-iot-custom-pages\/templates\/..\/img\/api-doc\/api-doc-page-hero-img.png\">\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section class=\"contact-form column middle-xs\">\r\n\r\n <div class=\"wrapper\">\r\n\r\n <h2 class=\"contact-form-title\">Schicken Sie uns Ihre Anfrage<\/h2>\r\n\r\n <p class=\"contact-form-desc\">F\u00fcllen Sie das Formular aus und wir melden uns zeitnah bei Ihnen - danke!<\/p>\r\n\r\n <script 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for='input_2_15'>Kundennummer<\/label><div class='ginput_container ginput_container_text'><input name='input_15' id='input_2_15' type='text' value='' class='medium' aria-invalid=\"false\" \/><\/div><\/li><li id=\"field_2_16\" class=\"gfield gfield--type-email gfield--input-type-email textbox gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" ><label class='gfield_label gform-field-label' for='input_2_16'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n <input name='input_16' id='input_2_16' type='email' value='' class='medium' aria-required=\"true\" aria-invalid=\"false\" \/>\n <\/div><\/li><li id=\"field_2_17\" class=\"gfield gfield--type-phone gfield--input-type-phone textbox gf_right_half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" ><label class='gfield_label gform-field-label' for='input_2_17'>Telefon<\/label><div class='ginput_container ginput_container_phone'><input name='input_17' id='input_2_17' type='tel' value='' class='medium' aria-invalid=\"false\" \/><\/div><\/li><li id=\"field_2_4\" class=\"gfield gfield--type-select gfield--input-type-select contact-us-dropdown dropdown gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" ><label class='gfield_label gform-field-label' for='input_2_4'>Category:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_4' id='input_2_4' class='medium gfield_select' aria-required=\"true\" aria-invalid=\"false\" ><option value='' >Bitte w\u00e4hlen Sie eine Kategorie aus<\/option><option value='Rechnung &amp; Kundenkonto' >Rechnung &amp; Kundenkonto<\/option><option value='Technischer Support \u2013 Konnektivit\u00e4t' >Technischer Support \u2013 Konnektivit\u00e4t<\/option><option value='Technischer Support \u2013 Portal' >Technischer Support \u2013 Portal<\/option><option value='Vertrieb' >Vertrieb<\/option><option value='Sonstiges' >Sonstiges<\/option><\/select><\/div><\/li><li id=\"field_2_11\" class=\"gfield gfield--type-textarea gfield--input-type-textarea textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" ><label class='gfield_label gform-field-label' for='input_2_11'>Bitte beschreiben Sie Ihre Anforderung<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_11' id='input_2_11' class='textarea medium' 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<div class=\"fold-desc\">\r\n <p>Unsere wettbewerbsf\u00e4higen Datentarife sind f\u00fcr Unternehmen konzipiert, die in ganz Europa, Gro\u00dfbritannien, den USA, China und dar\u00fcber hinaus t\u00e4tig sind - ohne zus\u00e4tzliche Roaming-Geb\u00fchren.<\/p>\r\n <\/div>\r\n\r\n <div class=\"row\">\r\n <div class=\"card-wrap\">\r\n <div class=\"card bg-grey-dark border-green\">\r\n <i class=\"fa-duotone fa-regular fa-star-of-life grad-blue-green angled\"><\/i>\r\n <h5 class=\"card-title\">IoT SIM <\/h5>\r\n <div class=\"point-list\">\r\n <div class=\"point\">\r\n <i class=\"fa-regular fa-circle-check white\"><\/i>\r\n <p>5 \u20ac pro GB (pay-per-use) in \u00fcber 60 L\u00e4ndern<\/p>\r\n <i class=\"fa-solid fa-circle-info zones-info\" data-zones=\"1,7\" data-custom-open=\"modal-zones\"><\/i>\r\n <\/div>\r\n <div class=\"point\">\r\n <i class=\"fa-regular fa-circle-check white\"><\/i>\r\n <p>Optionale eSIM mit Aktivierung per QR-Code oder LPA-URL<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"button-centering-wrap\">\r\n <div class=\"button-wrap\">\r\n <button class=\"button-default green\" data-custom-open=\"request-quote-modal\"\r\n data-product=\"M2M Standard\">Angebot anfordern<\/button>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"card-wrap\">\r\n <div class=\"card bg-grey-dark border-green\">\r\n <i class=\"fa-duotone fa-regular fa-circle-nodes grad-blue-green angled\"><\/i>\r\n <h5>Lifetime IoT SIM<\/h5>\r\n <div class=\"point-list\">\r\n <div class=\"point\">\r\n <i class=\"fa-regular fa-circle-check white\"><\/i>\r\n <p>1 GB, 100 SMS<\/p>\r\n <i class=\"fa-solid fa-circle-info zones-info\" data-zones=\"1,7\" data-custom-open=\"modal-zones\"><\/i>\r\n <\/div>\r\n <div class=\"point\">\r\n <i class=\"fa-regular fa-circle-check white\"><\/i>\r\n <p>10 Jahre - einmalige Zahlung von 10 \u20ac<\/p>\r\n <\/div>\r\n <\/div>\r\n <div class=\"button-centering-wrap\">\r\n <div class=\"button-wrap\">\r\n <a class=\"button-default blue\" target=\"_blank\"\r\n href=\"https:\/\/www.iot-sim.tech\/shop\/\">Jetzt bestellen<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <div class=\"fold-img-wrap col-xs-12 col-md\">\r\n <img decoding=\"async\" src=\"https:\/\/www.melita.io\/wp-content\/themes\/melita-iot-wordpress-theme\/img\/folds\/sim-promotion-fold\/multi-sim.png\" class=\"fold-img\"\r\n alt=\"IOT SIM card and cloud computing\">\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n<title>Support - melita.io<\/title>\n<meta name=\"description\" content=\"Informationen \u00fcber Support f\u00fcr die Benutzung vom melita.io IoT Portal, Support bei der 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