I forgot my password to the melita.io portal

No need to panic 🙂

On the melita.io login page you will see the text Forgot password? Click on this text/link and you will be guided through the process of setting a new password. For your security this will be a similar process as to when you registered the first time.

Type in your username (email address) and an email will automatically be generated and sent to you. This email will include a personalised link to the melita.io portal and initiate the password reset process. To complete this change, click on the highlighted button found in the email, or copy and paste the link provided in your web browser. This link will expire in 24 hours.

You will then receive an activation code by SMS on the mobile phone number provided on order confirmation, please type in this code. As a second step you will be asked to set your new password and confirm it. Once the password is confirmed, your password reset process will be completed, and you can proceed to login to your melita.io portal with your username and new password.

Please keep in mind that your new password cannot be the same as your previous ones.