Understanding your first bill

As we bill you for your service a month in advance your first bill covers your first month and your advance month. This only happens in the first bill or else after a change in an existing subscription. The first month charge is not prorated so you won’t see fractions of a monthly charge on your bill. Similarly, the data bundle and SMS bundle allocation are not prorated so you get the full allocation even in your first month.

Your first bill or on adding new SIM cards you may also see one-time setup charges should you opt for month-on-month packages.

Monthly Charges

Your service charges with melita.io start on the date of your installation and will show under the Monthly Charges section on your bill. If you have been charged any setup fees or SIM activation, then these will appear under the listed subscribed packages on your bill.

This section will also include also any roll-over bundles that may be triggered during a billing period or any additional usage charged on a per-megabyte / per SMS basis depending on your package conditions.

Payment Due Date

Your payment due date will always be the end of the billed month and can be found at the bottom part of your bill.

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