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Support

help

Help Centre

Our online help centre includes guides and answers to most frequent questions on connectivity, billing, as well as portal features.

Go To Help Centre
email

Email

If you can’t find an answer in our help centre, contact our support team by logging into to the melita.io portal or simply fill out our contact form.

chat

Chat

Our online chat support team is available to answer your queries Monday to Friday 8am to 8pm and Saturday and Sunday 8am to 5pm. Chat support is available in English.

Alternatively you may also call our support team on +356 27279000 from Monday to Friday 8am to 8pm, and Saturday and Sunday 8am to 5pm. Phone support is available only in English.

melita.io API for full control

If you wish to control and manage your SIMs through your own ERP or CRM you can integrate the melita.io portal functionality through our API. Following the link below for API documentation. To generate your own private API key login to the melita.io portal with your administrator profile and go to the Account page.

API Documentation

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Keen to test drive our connectivity?Order our M2M Trial Plan!

Whether you’re testing new devices or a building a proof of concept for a client, the M2M Test Plan gets you started in no-time. Test all the connectivity features your application requires with a simple package that includes 10 SIMs with shared data and shared SMS included for a flat one-time fee.

45.00€ One-time fee 10 SIM cards with 100 MB and 100 SMS shared for 3 months.